Privacy policy
1. Terms and Conditions
Introduction
This website (the “Site”) is operated by Smile Labo Limited (“the Company”). By using the Site or participating in our workshops or pop-up events, you agree to these Terms and Conditions.
Services
• Online store through the Site
• Workshops and pop-up events for in-person purchases
Orders and Payment
• Online store: Credit card only
• Workshops/Pop-ups: Credit card or cash, payment must be made on the day
Shipping, Returns, and Cancellations
• UK shipping: 2–4 working days from order confirmation
• Due to handmade products, returns, refunds, or exchanges are generally not accepted
• Exchanges only for defective items that cannot be repaired with simple fixes (e.g., strong adhesive)
• Customers must contact us within 7 days with photographic evidence for defective items
Disclaimer
• Not liable for damages from product use or events
• Not responsible for site errors or interruptions
• Products, including food replicas, are not edible
• Keep products away from children and pets; supervision required
Governing Law
• English law
• Courts of England and Wales have exclusive jurisdiction
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2. Privacy Policy
Introduction
Smile Labo Limited (“we”, “our”, “us”) protects your privacy in compliance with UK GDPR and Data Protection Act 2018.
Data We Collect
• Contact information, payment details, orders, event registrations
• Website usage data, cookies
How We Use Data
• Processing orders and payments
• Communication about orders, events, or promotions
• Improving services and website experience
• Legal compliance
Data Retention
• Orders/payments: 6 years
• Marketing: until consent withdrawn
• Website analytics: up to 24 months
Your Rights
• Access, rectify, erase, restrict, object, data portability, withdraw consent
• Contact: smilelabouk@gmail.com
Children
• Products are not for children to purchase independently
• Adult supervision required
Contact Details
Smile Labo Limited
Email: smilelabouk@gmail.com
Address: 6 St Peter’s Place, Canterbury, CT1 2DB, UK
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